Returns & Refunds Policy
We want you to love your purchase from herbrand, but if something isn’t quite right, we’re here to help.
Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return, your item must:
• Be unused and in its original condition
• Include all original packaging
• Include your full name and order number inside the parcel
• Be returned at your own cost (customer pays return shipping)
Before sending anything back, please email us at [your email] with:
• Your order number
• The reason for the return
Returns sent without contacting us first may be delayed or refused.
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Return Shipping
Customers are responsible for the cost of returning items.
Once you have posted your return, please email us the tracking information so we can monitor the parcel.
We strongly recommend using a tracked service, as we cannot issue refunds or store credit for items lost in transit.
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Refunds
Once we receive and inspect your returned item, we will notify you of the approval (or rejection) of your refund.
Approved refunds will be issued to your original payment method.
Please allow 5–10 working days for processing, depending on your bank.
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Store Credit
If you’d prefer, we can offer store credit instead of a refund. Store credit will be issued once the returned item has been received and approved.
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Non-returnable Items
For hygiene and safety reasons, certain items may be non-returnable (e.g. earrings or damaged items). Clearly marked sale items may also be excluded from refund.
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Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours with photos so we can resolve it for you quickly.
